PRIVACY POLICY
Last Updated: May 26, 2023
Throne Labs (“Throne,” “we,” “our,” and/or “us”) values the privacy of individuals who use our website, app, and related online services (collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from users of our Services (“Users”, “you”, and/or “your”). By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service (https://www.thronelabs.co/terms-of-service). Any terms used and not defined herein are defined in the Terms of Service.
INFORMATION WE COLLECT
We may collect a variety of information from or about you or your devices from various sources, as described below.
Information You Provide to Us
Registration and Profile Information. When you sign up for an account via the App, we may ask you for information such as your phone number (which will be anonymized). If you access a Throne via the Texting Service, we may collect and anonymize your phone number. When you sign up via a Tap Card, the third-party that registers your account may collect your name and other personally identifiable information. Throne Labs does not request the names or any personally identifiable information from any third-parties who may collect data on our behalfin connection with a Tap Card registration.
Communications. If you contact us directly, we may receive additional information about you. For example, if you submit requests to us, such as through our website, or contact us for customer support, we may receive your name, email address, phone number, the contents of the message and any attachments you send to us, and any other information you choose to provide. If you subscribe to our newsletter, we will collect certain information from you, such as your email address.
Ratings and Feedback. If you choose to provide feedback through our Services, we will receive your phone number and any information and content you choose to provide to us.
Information We May Collect When yYou Use Our Services
If using our Services via Tap Card, no personally identifiable data is shared with us and we will only receive anonymized sensor data listed below. If accessing our Services via the App or Texting Service, you acknowledge that we may collect any of the below information, if applicable to your method of accessing our Services:
Location Information. With your permission, we receive your precise location information when you use our App. We may also infer your general location information, for example, based on your internet protocol (IP) address. This information may be used for functional purposes, including but not limited to, determining proximity to nearby Thrones, providing navigational directions to a Throne and ensuring individuals are not opening or accessing Thrones without being physically present.
Device Information. We may receive information about the device and software you use to access our Services, such as your IP address, web browser type, operating system version, phone manufacturer, application installations, device identifiers, and push notification tokens.
Usage Information. To help us understand how our Services are used and improve them, we may automatically receive information about your interactions with our Services, such as the pages or other content you view, actions you take through the Services (such as opening a Throne door), and the dates and times of your visits.
Information from Cookies and Similar Technologies. Via our website, we and our third-party partners may collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our website. Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the website to their fullest potential. No cookies or similar technologies are used when accessing Thrones via Text Service or Tap Card.
Sensor Data. When you use a Throne, we automatically receive sensor data such as door status, unit tilt, air quality (i.e., smoke and carbon monoxide detectors), temperature, humidity, water and power use. Sensor data is completely anonymized and not tied to your personal profile or stored in a relational manner to your account.
HOW WE USE THE INFORMATION WE COLLECT
We may use the information we collect:
To provide, maintain, improve, and enhance our Services (for example, to develop new or improved methods of helping you search for and open a Throne near you);
To personalize your experience on our Services, such as by providing tailored content and recommendations;
To understand and analyze use of our Services and develop new products, services, features, and functionality;
To communicate with you, provide you with updates, and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
To send you push notifications if using the App, or text messages if using the Texting Service, in each case in order to facilitate your use of the Services;
To send you text messages, and to call or text you if we have reason to believe that your safety is at risk;
To find and prevent fraud and abuse, and respond to trust and safety issues that may arise;
For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
For other purposes for which we provide specific notice at the time the information is collected.
HOW WE SHARE THE INFORMATION WE COLLECT
Vendors and Service Providers. We may share any information we receive with vendors and service providers (including but not limited to Twilio and Zendesk) retained in connection with the provision of our Services.
Analytics Partners. We use analytics services such as Metabase and Grafana to collect and process certain analytics data.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety.
Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.
Consent. We may also disclose your information with your permission.
YOUR CHOICES/PREFERENCES
Location Information. Location is collected with App use only. You can limit the sharing of precise location information through your device’s operating system settings. However, location is core to how the App functions and without it, you may not be able to successfully use our Services.
Marketing Communications. In the event we deliver any promotional or marketing emails, you may unsubscribe from such emails via the link provided therein. Even if you opt out of receiving promotional messages from us, you may continue to receive administrative messages from us.
Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
THIRD PARTIES
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
SECURITY
We make reasonable efforts to protect your information by using safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
CHILDREN
We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our Services is directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at support@thronelabs.co.
ACCESSING/UPDATING YOUR INFORMATION
If using the Services via the App, you may update some of your account and profile information through the App. If you’d like to request other changes to your account or for your account to be closed, please email us at support@thronelabs.co. Notwithstanding the foregoing, if you have violated our Terms of Service in any manner, we reserve the right to prevent you from creating a new user account or accessing the Services. In order to do so, we may retain your non-anonymized phone number, but no other personal, identifiable information regarding your user account. You may request to delete any non-anonymized user information data at any time, but we reserve the right to retain your phone number.
CHANGES TO THIS PRIVACY POLICY
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through the Services, we will update this Privacy Policy and use reasonable efforts to notify you through the Services, by email, or other communication.
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